Trust & protections
This page is a plain-English guide to the main trust and protection rules. The legal documents linked below still control the binding terms.
Use Report an issue for active or completed bookings. Pick a category, describe what happened, and the other party is notified.
Refund eligibility depends on where you are in the booking timeline. The linked cancellation policy shows the exact tiers.
Many bookings require commercial general liability coverage, and checkout guides you through the Coverdash partner flow.
Trulo uses Stripe for payments. If there is a card chargeback, related payouts may pause until the dispute is resolved.
For active or completed bookings, use Report an issue in your dashboard. Pick the closest category, explain what happened, and submit the report. The other party is notified, and related payouts may be held while the case is reviewed.
Refund eligibility depends on where you are in the booking timeline. The dashboard shows whether a partial or full refund applies. See Cancellation & Refund Policy, Tenant Agreement, and Host Agreement.
Many bookings require commercial general liability coverage. Checkout walks you through the Coverdash partner flow so you can get or bind coverage online. Premiums and coverage sit between you and the insurer; Trulo helps connect the pieces.
Rent and fees move through Stripe. If a cardholder files a chargeback with their bank, Trulo may pause related payouts until the dispute is resolved. Always pay and receive money only through Trulo, never by cash or wire transfer outside the platform.
No hidden fees. No surprise charges.
See also Terms of Service.
Email contact@jointrulo.com. We aim to reply within one business day on weekdays, U.S. Eastern time.